Petition to Cancel Net Promoter Score (NPS)​

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We demand the immediate cancellation of Net Promoter Score (NPS), a metric as outdated as dial-up internet and as nuanced as a sitcom laugh track. NPS stubbornly reduces our complex feelings into two categories: “promoters” and “detractors”—because clearly, our entire experience can be summed up in a thumbs-up or thumbs-down.

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Let’s liberate ourselves from this one-dimensional draconian measure and explore glorious, new ways to capture the multi-dimensional, chaotic beauty of human feedback. It’s time to say goodbye to NPS and hello to a world of measuring Value Perception, a measurement that is as delightfully perplexing as we are!